Legal Policy / Terms of Use

Reservation policy

The reservations must be guaranteed by depositing the amount related with the first night of stay. Regarding those bookings whose have been done in the 4 days earlier to the fixed date to occupy the room, without deposit of anticipation, the Hotel Natxiondo safe itself the right to bill to the client the price of the first night.

Allocation of rooms:

The responsible of reception will assign the rooms according to the forecast of check in and check out. The way to assign the rooms is:

  • Room for handicapped persons.
  • Specific room by request of client.
  • Rooms for smokers.
  • Reasons of the responsible, to facilitate the organization of the remaining rooms.

Cancellation policy

The client will lose the right to the refund of the anticipation if he does not appear in the foreseen date. If the cancellation of the booking is done before 7 days with regard to the date of check in, the quantity of the anticipation will be returned to the client. If the cancellation of the booking is done after 7 days with regard to the fixed date, but giving to the hotel 2 days to reorganize the general reservation, the received quantity will stay in deposit for three months, after that the client will lose the right to the refund of the anticipation.

Smoker’s policy

The Hotel Natxiondo has rooms and prepared areas for smokers (rooms 02, 11 and lounge)

Legal policy

“” is a domain in Internet property of the Hotel Natxiondo (CIF: B-95302246), placed in Soluanes Auzoa 17. 48288 Ispaster. Bizkaia.


The present web site has the purpose of reporting the services and fancy goods that the Hotel Natxiondo offers, and gives the possibility to the user to realize request of information and to make the booking on-line too.


The links those exist in can take you to web sites of which Hotel Natxiondo does not assume any responsibility, since it does not have any type of control on the same ones.


The Hotel Natxiondo does not guarantee the accuracy of the material contained in this web. The Hotel Natxiondo will not be, in any case, responsible for the damages, direct or indirect, derivates of the use of the information contained in this web site. In addition the Hotel Natxiondo will not be responsible for the virus that could infect to your computer due to the use of the web. All the information that does not have the consideration of personal information, transmitted voluntarily to the Hotel Natxiondo, it will pass to be an exclusive property of the Hotel Natxiondo, who will have the unlimited rights of use. This information will not have the consideration of confidential. The Hotel Natxiondo saves itself the right to effect, without previous notice, modifications that considers opportune in the web site.

Intellectual property

The whole audiovisual material, trade marks or any element hold intellectual property, which is included in this web, is property of Natxiondo S.L. and they are protected by the copyright. It is forbidden any modification, copy, rent, transmission and not authorized diffusion. The material of this web can not be transformed, sold, commercialized, used or distributed for profit.

©Natxiondo S.L. All rights reserved.

Privacy policy

In fulfilment of the organic law 15/1999, of December 13, of protection of information of personal character (LOPD), we inform you that the personal information that you should give us by the web page, will be treated as a confidential form and they will pass to be a part of a database, ownership of Natxiondo S.L., address: Soluanes Auzoa 17, 48288 Ispaster. Bizkaia, which has been due, registered in the Spanish Agency of Protection of Information. ( Your personal information will be used with the purpose of managing your request and it will be preserved to answer to your request and for the sending of information related to our service that could be of you interest, until you communicate the opposite to us. Likewise, we inform you that you can exercise your rights of access, rectification, cancellation and opposition in agreement to the established in the LOPD, sending a registered letter or equivalent form, including a photocopy of your ID card, to the previously indicated address. The Hotel Natxiondo does not sell, yields, hires or transmit in any way personal information of our guests to third. The Hotel Natxiondo informs that in his web page it does not use cookies. The user guarantees that the personal information facilitated to the Hotel Natxiondo is veracious. The user becomes a person in charge of communicating any modification in the same ones. He will be the only one responsible for any damage, direct or indirect, which he could cause to the Hotel Natxiondo, or to any third one because of the complementation of the files with false, inaccurate, incomplete or not updated information. The user has not to include personal information of third without his previous assent. Some services given by the Hotel Natxiondo can contain particular conditions with specific forecasts as for protection of personal information, being of application the particular conditions of every case. In everything not regulated by the particular conditions will be of supplementary application the general conditions gathered in the present privacy policy. It becomes aware to the children and to 18 year old minor young men that they have to have the permission of their parents or tutors to provide personal information in the web site of Hotel Natxiondo. The Hotel, has adopted the necessary measures to avoid the alteration, loss, or not authorized access and treatment of the personal information, bearing in mind the conditions of the technology, the nature of the stored information and the risk to which are exposed. Nevertheless, the user must be conscious that the safety measures in Internet are not impregnable. The Hotel Natxiondo saves itself the right to modify his privacy policy. If the Hotel introduces some modification, the new text will be published in the same web site, where the user will know the current privacy policy of the Hotel Natxiondo. In any case, the relation with the user will be ruled by the procedure foreseen in the same moment in which one accedes to the web site. The filled up of the formulary included in the web site, involves the express assent of the user to the incorporation of his personal information in the above mentioned automated file of Natxiondo S.L., with the indicated purposes.

Cookies policy

On our website we use cookies to improve your user experience. If you visit our website, you will accept the use of cookies in the conditions established in this Cookies policy. This policy can be updated; therefore we invite you to regularly review it.

¿What are cookies and why are they used?

Cookies are small files that are installed in the computer or device during visits to websites/applications to keep a record of your preferences and remember them when you visit us again. The aim is to facilitate the use and navigation by the users.

¿How do we use cookies?

Visiting this website means that the following types of cookies can be installed:

- Necessary cookies

These are strictly necessary for the performance of any website. Without them, a website cannot function correctly. For that reason, we do not ask for your explicit consent regarding these cookies.

- Functional cookies

These are for improving the functionality of a website For example, these are cookies that remember the content that you have previously visualised in this website or the electronic mail address and the password provided during the registration in a previous visit.

- Analytical cookies from third parties:

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These provide statistical information about the use that users make of the portal. These cookies allow us to identify the user, as the information they compile is anonymous and will only be used to improve the websites and surfing through the portal, usage statistics, speed of the searches, measurement of activity of the website, etc. This website uses the cost-free website analysis tool Google Analytics. If you require further information you can find it here:

¿How can you avoid the installation of cookies?

You can allow, block or eliminate the cookies installed in your equipment by means of configuring the options of your Internet navigator. In the case of blockages, it is possible that certain services that need their use are not available. Below we offer you some links where you can find information about how to activate your preferences in the main navigators:

– How to configure cookies in the Firefox Browser

– How to configure cookies in the Chrome Browser

– How to configure cookies in the Internet Explorer Browser

– How to configure cookies in the Safari Browser

– How to configure cookies in the Opera Browser